Where can i find your stores?

We sell primarily online, but our warehouse is in Durban at 681 Umgeni Road.

is there a guarantee on your product?

Yes, please view our guarantee policy here.

Will I receive the same product that is in the picture?

Yes. Photos of our products are taken by a professional photographer.

How long does it take to receive my order?

Delivery Lead Times:
Main centers: 1-3 working days
Outlying areas: 2-5 working days

Where do you ship to?

We ship to any address in South Africa.

What does shipping cost?

Private Courier to Door: R100.

Free delivery for orders over R499.

What methods of payment can I use?

We use the industry-leading payment portal called PayFast. They offer various payment options with advanced secure protocols.

What deliver methods can I choose from?

We deliver via courier, or you can collect from our warehouse in Durban.

How can I track my order?

As soon as a courier partner has been assigned to your order, and has been scanned into their hub, you will be sent a shipping notification email with a tracking link which you can track here.

What happens if an item I ordered is out of stock?

We are constantly replenishing stock on most items. There might be some items which no longer in production, which will then eventually removed from the website. The product availability is updated daily. We suggest you add an out-of-stock item to your Wishlist. This way, you will receive an automated email when it is back in stock. Although we do our best to ensure our stock levels are always accurate, there are instances where they are unable to locate an item in the warehouse. If this happens you will be contacted by our customer service agent to choose a substitute product, or alternatively you may choose to be refunded.

Can I return my order?

Click here to view the full return policy or log a return.

How do I use a promo code?

Please enter the relevant promo code in the ‘Gift card or discount code’ box at the checkout screen. Your discount will then be automatically applied.

Only one promotion or discount code can be redeemed at a time and promo codes are not valid on sale items.

What your customer service contact and hours?

Our customer service department is available from 7:30am - 4:30pm, from Monday to Friday.

We are closed on Saturdays and public holidays.

Where do I sign up to your newsletter?

Click here to join our newsletter database, and be the first to know about new launches and special offers.